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Management’s task is to ensure that our front-line troops have the information, the
tools, the training and the authority to deliver successful “Moments of Truth” to all who come into contact with our company.
QUALITY ASSURANCE
Quality is built in to our company culture. “Constant improvement” applies to all activities in which our company operates. Staff are actively encouraged to look for ways to improve our operation, report problems and find solutions. Our supervisors and managers provide the structure to enable information to flow and improvements to be made company wide.
For each large project a Quality Management Plan is developed as part of the Project Execution Plan.
We are committed to build upon our reputation for delivery of cargo of all scales and complexities, to the satisfaction of our customers with safety as our priority.
To achieve our objective we:
- Train our staff to ensure the business is supported by competent and skilled people capable of achieving the objectives of today and growth of tomorrow.
- Review and update our Management Systems to reflect our business operations. Our management systems exist to meet or exceed contract, code, statutory obligations and customer requirements.
- Set targets and measure performance to continually improve our processes.
The integrity of our quality service:
- Is embraced by all employees
- Is supported by a culture of teamwork
- Is reliable Achieves consistent customer satisfaction
MANAGEMENT SYSTEMS
All transport activities are logged by Zoho – our electronic business management system. Zoho tracks the project from initial phone call through to the invoice. With Zoho we book projects, allocate resources calculate pricing and centrally compile all project data from across the organisation.
Projects are planned individually with clients. All details go into Zoho for a singular reference point. Project briefing sessions are organised through its calendar and reported back through the system.
TRACKING & PROJECT REPORTING
All our rigs have satellite tracking and digital transport logs. We are able to monitor the progress of the project as well as individual driver’s performance. Clients are able to log-in to track the progress of their job for real time progress reporting. Clients have access to the project supervisor via mobile phone 24/7.
All details from the project are logged and stored in Zoho. Incident reporting is via government approved documentation.
COMMUNICATION SYSTEMS
Personal communication is key to our culture and efficiency. Our office staff, on-road teams, clients and authorities are in constant contact via UHF radio, mobile phones and our own high capacity late model phone system at the command centre. All supervisors are issued with key contact numbers specific to their project.
RISK MANAGEMENT
Edge Heavy Logistics clearly identifies, understands and documents risk through our Risk Management System developed from years of experience in the transport and heavy haulage sector. This information is structured and aimed directly at the following items:
- Fatigue Management
- Load restraint
- Safe loading and unloading practices
- On site safety procedures
- Personal health and hygiene of the employees
- Safe and responsible driving practices
QUALITY MANAGEMENT PLAN
The EHL Quality Management Plan provides a clear understanding of how quality will be maintained and what the customer can expect during the life of the project.
The plan is generated by the designated project team for each project and is used as both a cross-reference for other documentation and as a guide for responsibility on the quality aspects of the project.
EHL team members refer to the plan to find documents that they need to examine regarding quality standards for their deliverables.
Managers refer to it to clarify what practices are considered essential for quality performance and to affirm who is responsible for those practices.
The customer may refer to the quality management plan for assurance that the quality practices are in fact in place and to identify any specific practices for which they are responsible.
Our quality management plans are based on external industry approved performance and quality standard guidelines. This gives both the team and the customer a very specific understanding of the guidelines and also gives the team ownership of the quality of work expected.